TERMS AND CONDITIONS
Your satisfaction is our primary concern.
Once your order has been prepared we undertake a final quality check and pack items into the shipping boxes. At this point your order enters the cold chain and doesn’t come out until it turns up at your door. Your order leaves Tasmania via ship, and is delivered to Be Cool Couriers who will deliver in refrigerated vehicles on your specified day.
Cancelling an order that is already placed:
If you wish to cancel your order you can do so by emailing firstname.lastname@example.org
If you wish to cancel an order after cut-off time of Thursday midnight for following week delivery this may incur a $30 cancellation fee.
Out of stock items
If a product is unavailable we will let you know by email or text message. You will receive a refund for the amount paid.
If an item you have ordered is missing from your delivery, and is not listed as out of stock on your delivery invoice please contact us on email@example.com
If you have any queries about your credit card charge please contact us firstname.lastname@example.org
We can’t deliver home deliveries if nobody is home
If a delivery can’t be made because you weren’t home during your scheduled delivery time, we try to contact you.
We cannot leave goods without being signed for. Product must be kept refrigerated for health and safety reasons.
If nobody is at the delivery address to accept the order, your box will return to Be Cool couriers in Dandenong and it will be up to you to collect from there.
Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can hold us up. We’ll inform you of any potential delay as soon as possible.
By placing an order you are deemed to accept these terms and conditions.